It used to be fun redeeming free samples from SgFreebee and I signed up for their free membership for few months before I finally decided to take up their premium membership to redeem bigger size samples. But all these becomes my nightmare since more than 3 months ago.
Being a premium member, I’m entitled to enjoy free top up of 50 BPs every month. But sadly, my points were not being updated and I had to emailed them to enquire. It took me more than 3 emails and 2 posts on their facebook wall and almost a month of waiting before I finally get a decent reply from them. And another 3 corresponding emails, 2 phones calls, 2 facebook post and yet another month of waiting before I finally received the items from them. As my points were quite high, I had redeemed for every possible item on their website. And for all the trouble, they had offered to waive off postage charges.
And these are all the samples that I had checked out for myself. Was going through the items one by one and was sad to find that one of the items had burst and some of its content had spilled inside the box and another sample had expired. Had took picture and emailed to SgFreebee who apologised and mentioned that they will send me a new one. And that was the last email from them, dated 14th Nov 2012. Despite sending them another 3 emails and putting up 2 post on their facebook wall, till now there is no reply or news of any sort from them. I’m really sick and tired of waiting. Hello, SgFreebee, are you still there?
The damaged and expired items send to me. Am considering putting this up on Stomp or perhaps calling the newspaper reporter if they still don’t get back to me soon. I’m sure they will be interested in such news.